Shipping policy

  • Order Processing
    • : Orders are processed within 1–2 business days after payment confirmation.
    • Shipping Methods: We partner with trusted carriers to ensure safe and timely delivery.
    • Delivery Times: Standard shipping typically takes 5–7 business days, depending on location. International orders may take longer.
    • Shipping Costs: Calculated at checkout based on destination and order weight.
    • Tracking: Once shipped, you’ll receive a tracking number via email to monitor your package.
    • Delays: Velora is not responsible for carrier delays, customs issues, or unforeseen circumstances beyond our control.
    • Lost/Damaged Packages: Please contact us immediately if your order arrives damaged or does not arrive.